Our authentic vocation of service

It leads us to reduce the vulnerability of our clients and guarantee the sustainability of the relationship we have with them as a priority.

Therefore, the financial inclusion that we work on contemplates customer protection as something inherent to the provision of financial services. In 2020, more than 20,400 collaborators completed their Customer Protection certification.

Our seven protection principles

We have adopted best practices that have been incorporated in our operation.

1. Appropriate design and distribution of products

2. Prevention of over – indebtedness

3. Transparency

4. Reasonable prices

5. Fair and respectful treatment of customers

6. Customer data privacy

7. Mechanisms resolution complains