Client protection

At Gentera, our sincere commitment to service leads us to reduce our clients' vulnerability and guarantee the sustainability of our relationship with them as a priority.

Therefore, the financial inclusion that we work considers Clients Protection as something inherent to financial services provision.


Clients are our priority. For that reason, we have adopted good practices, such as the following seven principles of protection incorporated into our operation:


1. Appropriate product design and distribution

2. Prevention of over-indebtedness

3. Transparency

4. Reasonable prices

5. A fair and respectful treatment of clients

6. Clients privacy protection

7. Clients complaints resolution mechanisms

In 2020, over 20,400 employees did their Client Protection certification.